AI Search
In this video, we'll explain what AI Search is, how it works, what content it can search, what you need to do before it can be enabled for your organization and how to manage the settings once set up.
More about AI Search...
AI Search allows users to ask questions in natural language and receive answers based on information available within your MyHub site. AI Search can also return results from approved content made available through the new file provider integrations, including SharePoint, OneDrive, Google Drive, and Dropbox.
To ensure AI Search is configured appropriately for your organization, activation is completed through a guided enablement process with the MyHub Customer Success team.
Why Is Activation Required?
AI Search works best when the content being indexed is accurate, current, and well maintained.
As part of the activation process, we'll help you review how AI Search works, discuss the optional file provider integrations, explain indexing and exclusion options, and answer any questions you may have.
We'll also discuss any content review or cleanup activities that may be required before indexing begins.
How Activation Works
Step 1: Book Your AI Search Enablement Session
Meet with our Customer Success team to:
• See AI Search in action
• Review the AI Search Terms of Use
• Discuss fair usage and service expectations
• Review file provider integrations
• Understand indexing and configuration options
Step 2: Review and Clean Up Content
Before indexing begins, organizations are required to review the content that will be included in AI Search.
This includes MyHub pages, files, and any content that will be made available through AI Search.
Removing duplicate, outdated, or inaccurate content helps improve search quality and AI generated responses.
Step 3: Confirm You're Ready
Once your content review is complete, simply let us know.
We'll then begin the indexing process.
Step 4: Indexing and Testing
Our team will configure and index your approved content sources.
Where requested, AI Search can be enabled so administrators can test and review results before launch.
Step 5: Go Live
Once testing is complete and you're happy, AI Search can be enabled for all users.
Frequently Asked Questions
Is AI Search enabled automatically?
No. AI Search is disabled by default and requires activation through the MyHub enablement process.
What content can AI Search search?
AI Search can search content stored within MyHub and approved content made available through supported file provider integrations.
Why do I need to review content first?
Search quality is directly influenced by the quality of the content being indexed. Duplicate, outdated, or inaccurate content can negatively impact AI generated answers and search results.
Can I control what is indexed?
Yes. Administrators retain control over which file providers are connected, what content is indexed, and which files, folders, pages, or content areas are excluded from search.
Does AI Search respect site permissions?
Yes. AI Search is designed to respect configured permissions and access controls.
Is AI Search included in my subscription?
Yes. AI Search is included as part of your MyHub subscription on a fair usage basis. Full details are available in the AI Search Terms of Use and Data Processing Policy.
Ready to Get Started?
Book a quick AI Search Enablement Session to begin the activation process and prepare your organization for AI Search.
If you have any questions, please contact the MyHub Support Team.