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AI Usage & Data Processing Policy

This policy explains how MyHub's AI features, including AI Search and AI-assisted functionality, work and how customer data may be processed when those features are enabled.

Key Points

  • AI Search is optional and disabled by default. It is only enabled in consultation with an authorised customer representative and the MyHub Customer Success team.
  • Customers control what content is included. Administrators can choose which repositories, folders, files, and content areas are indexed and available to AI features.
  • Customer data is processed only to provide AI functionality. This may include indexed content, document text, search queries, prompts, and connected repository content.
  • Customer data is not used to train public AI models. MyHub configures AI providers so customer content is processed for AI functionality only, not for public model training.
  • Third-party AI providers may be used. Depending on configuration, providers may include OpenAI, Microsoft Azure, Anthropic, Google, and other supported AI services.
  • AI Search respects permissions. Search results are designed to align with the access controls and permissions configured within your MyHub environment.
  • Customers remain responsible for governance and data selection. Organisations should carefully assess whether sensitive or regulated information should be made available to AI-enabled features.
  • AI-generated responses may not always be accurate. Users should verify important information against original source documents before relying on AI-generated summaries or answers.
  • Fair usage limits may apply. AI functionality is generally included within subscription fees, subject to reasonable and fair usage.

Frequently Asked Questions:

Is AI Search enabled automatically?
No. AI Search is disabled by default and must be enabled through a managed implementation process.

Does MyHub use our data to train AI models?
No. MyHub configures AI integrations so customer data is used only to deliver AI functionality within the platform.

Can we control what content AI can access?
Yes. Administrators can control repository connections, indexing scope, folder inclusion, file exclusions, permissions, and other AI-related settings.

Which AI providers does MyHub use?
MyHub may use providers such as OpenAI, Microsoft Azure, Anthropic, Google, and other supported AI infrastructure providers. Providers may change over time.

Can AI access sensitive information?
Only if customers choose to make that content available. MyHub provides controls to exclude repositories, folders, files, and content from AI indexing and search.

Are AI-generated answers guaranteed to be correct?
No. AI responses are intended to assist users and should always be verified against original source content where accuracy is important.

The full AI Usage & Data Processing Policy can be reviewed by clicking here.